Question 1

What IT services does CandFix provide in Nigeria?

Accepted Answer

CandFix provides website development, AI agents and chatbots (WhatsApp, Instagram, web), business process automation, IT support, cybersecurity, and data protection compliance services for businesses across Africa, headquartered in Abuja, Nigeria.

Question 2

How can an AI agent help my business on WhatsApp?

Accepted Answer

A CandFix AI agent handles customer enquiries on WhatsApp 24/7 — answering product questions, sharing catalogues, providing pricing, booking appointments, and collecting payments automatically. This means you never miss a sale, even outside business hours.

Question 3

Are CandFix AI agents limited to WhatsApp?

Accepted Answer

No. CandFix can configure a single approved knowledge base and workflow across WhatsApp, Instagram Direct Messages, Facebook Messenger, and website chat. The purpose is to help customers continue a conversation on the channel they prefer while your team receives the right context for human handoff.

Question 4

Which industries can use CandFix customer-engagement automation?

Accepted Answer

CandFix designs customer-engagement and workflow automation for e-commerce and retail, real estate and property, hospitality, healthcare and wellness, professional services, education and training, and logistics and transportation. Each setup is configured around the business's approved information, customer journey, and human escalation rules.

Question 5

Does CandFix automation replace my customer-facing team?

Accepted Answer

No. CandFix is designed to make routine responses, lead routing, booking requests, and follow-up more consistent. Your people retain control of exceptions, approvals, judgment calls, sensitive matters, and every decision that needs personal expertise.

Question 6

How long does it take CandFix to build a website?

Accepted Answer

CandFix typically delivers a complete, conversion-optimized website within 2-4 weeks depending on complexity. This includes design, development, SEO optimization, mobile responsiveness, and WhatsApp integration.

Question 7

Does CandFix serve businesses outside Nigeria?

Accepted Answer

Yes. While CandFix is headquartered in Abuja, Nigeria, we serve businesses across Africa including Ghana, Kenya, South Africa, and the African diaspora. Our solutions are designed for the African market context.

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